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DIGITAL TRANSFORMATION

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If you are starting to think about a Digital Business Transformation – or how your digital transformation strategy will hang together, then we are here to help you as a digital leader through this minefield of 1’s and 0’s.

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What is ICT (information and Communication Technology)?

The world’s most successful businesses have grown rapidly in the last decade by changing their business model from manual to automated. Digitally lead and driven. The term “business transformation” is first mentioned in the fields of IT and business consulting. Businesses first looked at how cloud computing can help them be more dynamic in the services they offer. Experts in both fields knew that business leadership needs to remain dynamic – The past 2 years have shown us that a workforce needn’t be geographically constrained in order to move the revenue needle in the right direction.

A Digital Transformation Strategy can Redefine Who You Are.

This means rethinking how the company runs and making major changes to its processes, technology, and staff. There’s a lot more to business transformation than just ‘going digital’. People need to change their mindset and come up with a business strategy that can not only grow, but evolve with them – they need to learn digital transformation.

The definition of digital transformation

The term “digital transformation” refers to the process of re-imagining your business through the use of digital technologies. You begin by considering how digital technology can be used to transform your business’s processes, culture, customer experience, and even your customers’ expectations. After that, you implement the changes in your business. Finally, you examine the results to determine if they make sense. Small businesses should begin by considering their digital transformation options and looking for those already following digital transformation careers.  Small businesses can benefit from digital transformation by becoming more agile, adaptable, and prepared to grow. As they embark on digital transformation, many businesses pause to consider whether they are truly doing the right thing by following their current manual mindset – are they best serving the customer?

Digital Transformation Is Not About Technology – Introducing “Digital Transformation Made Easy”

If businesses want to stay alive, they need to be able to alter course and remain on target, rolling with changes in both the market and aligning with customer needs. This is even more true now that we live in a world that is quickly moving towards digitalization and tech automation, from pen and paper in a brick and mortar store to video calls and cloud computing. Hot digital transformation trends are META and Blockchain related topics as these are both decentralized and based on truth. Most of the time, businesses need to do more than just a conforming to new styles of management or change their supply chain logistics in order to stay competitive.

Pivot Priorities and Learn

Strategy, culture, and customer experiences are just as important as they used to be, but they have changed. Companies are spending a lot of money on digital transformation initiatives, but a lot of them don’t work out. It’s important for businesses to build an innovative culture before they can effectively make use of this new technology stack.

We find the people to help you do just that – We find experienced consultants and business leaders to help you adopt this ‘new and exciting digital way’ breaking free from the status quo.

A lot of companies spend substantial amounts of money on DT and get, and learn, nothing – they gain no business insight and fail to make any positive impact on their user experience – the status quo once again wins over digital transformation success.

We look for Digital Transformation specialists that help companies (that still need to invest in their business) to learn from the successes and failures of others and implement best practices (sometimes even create the best practices) that results in a positive outcome for their digital initiatives.

Prior to investing in anything, develop a business strategy.

Digital transformation should be guided by a broader business strategy, rather than just a specific tool for the organization. There is no single technology that will deliver “speed” or “innovation” as such; the best combination of tools for a given organization will vary from one vision to another.

This may be a longer process that anticipated, many business practices are uncovered as the transformation happens. Taking an action out of the brick and mortar, pen and paper world and moving it to a systemized process means that it needs to be mapped and optimized. This very process cuts dead weight.

Utilize knowledgeable and competent insiders.

Digital transformations often rely on consultants who apply a one-size-fits-all solution in the name of “best practices”. Instead, we should rely on insiders who have intimate knowledge about what works and what doesn’t in their daily operations. Because if you boil it down, ‘daily operations’ are where the savings are. 

Create a Positive Customer Experience from the Outside-In.

The goal of Digital Transformation projects are to improve customer satisfaction and intimacy with your organization, any digital initiative that helps to make this transformation a reality must be preceded by a diagnostic and analytics phase, with in-depth input from customers.

Interviews with customers and staff, and then after than interviews with staff about their interaction with customers and customer data. Your business wants to increase its capacity to respond to customer requests with greater transparency and speed. This process improvement means that the customer can see where and why they sit in the process or service you provide.

Recognize the fear that individuals will 'be replaced'.

When employees perceive that digital transformation could threaten their jobs, they may consciously or subconsciously resist the changes. It is critical for leaders to recognize those fears and to emphasize that the digital transformation process is an opportunity for employees to upgrade their expertise. Explaining that the point of this exercise is to increase productivity without increasing workload by learning how to effectively manage digital transformation projects. 

 

Nothing Good Is Free

Everyone needs to spend the effort, or the money to get through the grind, the there is always a winner and a loser in every game – we track the steps followed by the winners and we provide that advice to our clients so that their digital transformation efforts yields the best return on their investment.

If people don’t have the right mindset, they wont change and their existing organizational practices aren’t already aiming at a leaner cleaner more efficient business then a digital transformation process won’t help, it wont result in a true transformation, they will just make them worse.

This is because digital innovation and is all about combining efficiency gains and customer information intimacy. 

During the digital transformation of many businesses over the past 5 years, we have learned five things that have helped us succeed. 

Bring a Silicon Valley start-up culture into your organization.

Traditional hierarchies get in the way when making decisions about how best to implement a new technology or change. If each decision has to go through multiple layers of management, mistakes can’t be detected or corrected quickly. Cross-functional teams staffed by skilled employees from different offices following an Agile work process often allow for rapid development and deployment of new technologies and processes. Teams tasked with leading different stages of the digital transformation and are allowed to experiment with new ideas in a development environment will innovative effective data structures, analytics, and depending on their technological maturity, even develop AI and machine learning processes to make organizations more effective.

 “To meet changing business and market requirements, digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences. Digital transformation is the reimagining of business in the digital age. It goes beyond traditional sales, marketing, and customer service roles.

Digital transformation, on the other hand, starts and ends with how you think about and interact with customers. With digital technology on our side, we have the opportunity to reimagine how we do business — how we engage our customers — as we move from paper to spreadsheets to smart applications for managing our businesses. Businesses used to keep their records on paper.

Business data was analogue, whether it was handwritten in ledgers or typed into documents.

Physical documents — papers and binders, xeroxes, and faxes — were used to gather and share information. When computers became more widely used, most businesses began to convert their ink-on-paper records to digital computer files. The process of converting information from analogue to digital is known as digitisation.

Digitalization is the process of using digitised data to make existing work processes easier and more efficient. It’s important to note the word “established” in that definition: Digitalization does not imply a shift in business practises or the creation of new types of businesses. It’s all about keeping going, but faster and better now that your data is instantly accessible rather than being locked away in a dusty archive file cabinet. People began to generate ideas for using business technology in new ways as digital technology advanced, rather than just to do the same things faster.

The concept of digital transformation began to take shape around this time. New things — and new ways of doing them — became possible thanks to new technologies. Digital transformation is transforming the way businesses are conducted and, in some cases, spawning entirely new industries. With digital transformation, businesses are taking a step back and rethinking everything they do, from internal systems to online and in-person customer interactions. “Can we change our processes in a way that will enable better decision-making, game-changing efficiencies, or a better customer experience with more personalisation?” 

 

What is a Digital Transformation Maturity Model?

Digital transformation maturity models are used to demonstrate how many of the processes that can be digitized have been digitized. This can be viewed as a health score, once you reach 100%, every process that can be digitized is digitized.
The next step in true transformation if optimizing your digital transformation efforts to create the fastest, leanest, cleanest digital experiences possible using advanced technology and transparent.

The 4 tiers of digital transformation

  • Tier one is required, as the vast majority of businesses may benefit from operational savings. The majority of digital transformation activities happen in this tier, which is important if your business wants to make more money. These companies may save up to 60 percent of their operational costs by utilizing IoT devices and AI to locate reserves and manage pipelines and refinery equipment. In this tier, some of the most important issues are putting a lot of interactive data into the use of assets and breaking down data silos.
  • Tier two is important for businesses that make goods that can get interactive data from users, which can be used for strategic advantage in a way Tier One can’t. Tier One can’t do this.
    • Tier two is the last stop if the available product-user interactive data can’t be used to make money. Most of the time, interactive data is used to make advertising or product development more efficient.
    • Tier Three is for businesses that see the value in data-driven services coming from their goods and value chains.
    • In order for these businesses to diversify their strategic advantages, they need to improve their production ecosystems. These advantages range from operational efficiency to new data-driven services. At this level, businesses break through a big barrier: instead of using data to save money, they use it to make money.
  • Tier three is the final hurdle for businesses that lack access to a consumption ecosystem. Intelligence-enabled machinery, like tractors, can anticipate component problems and provide predictive services, but they are difficult to connect digitally to complementary devices and extend into digital platforms. Having said that, many businesses overlook opportunities in this tier.
    • They disregard the consumption ecosystems for their products or believe that extending their items to digital platforms is too hazardous.
  • Finally, Tier Four is critical for any company whose products are gaining traction in growing consuming ecosystems.

    They have a lot of trouble moving their products to digital channels. As you know, not every business will want to or be able to change on all four layers in this essay, and that’s fine.
    If you run a business, you must be aware of the growing number of new opportunities.

    There are a lot of ways for businesses to stay relevant in the modern world, and a well-thought-out digital transformation strategy based on this framework will help them do that.

Frequently Asked Questions?

How can I measure ROI on digital transformation?

Any business is capable of undergoing digital transformation (OK not all, but by far the vast majority will benifit from at least a partial digital transformation) – if it can transform, it should transform. As part of this digitization it is critical to migrate to the Cloud.It is critical to redesign your entire business model.

Consider retaining the services of a BT consultant. This migration to an Agile workforce means that your business must be adaptable to change – the Agile way.

In today’s world, digital transformation is a critical concept and is required for keeping in step with the ever evolving digital landscape within which we all exist.

Digital transformation should be embraced by leaders because it enables them to be more innovative and adaptable.

The term “Digital Transformation” refers to the process by which you use technology to help your business grow. The use of technology enables you to innovate, enhance the customer experience, and develop new products. You must be aware of the available technologies and how to choose them wisely.

This article addresses some of the most frequently asked questions about digital transformation.

Digital transformation is challenging due to the numerous roadblocks. Organizations must exercise patience as they transition to becoming digital businesses. Across industries, digital transformation has become a top priority for businesses. COVID 19 and it’s pandemic has heightened the importance of achieving digital transformation goals. Many businesses have been forced to accelerate transformation efforts, but IT leaders continue to face obstacles such as budget constraints, talent shortages, and cultural change. To assist you in navigating these issues, we’ve compiled some tips from our peers and digital transformation experts.

What is digital transformation? Is it a necessary disruption?

Digital Transformation is a fundamental shift in the way value is delivered to customers. Here are some pointers to keep your business on track. Businesses accelerate their adoption of digital technologies in order to stay competitive. While digital technology is frequently touted as a competitive advantage, this may be exaggerated. In reality, many businesses already make effective use of digital technologies. Businesses must develop new digital businesses or risk losing customers to competitors who already have them. Concentrate your efforts on developing new digital assets and revenue streams.

Digital adoption has taken a quantum leap in recent years. It is no longer an option to be digital-ready.

We have seen a lot of change in the way we live and work over the last few years. In fact, it is hard to imagine what life would be like without the internet, smartphones, and social media. This has been called a personal the digital transformation.

Now that so many of us, and our customers are working from home, companies are responding to these changes in our environment by moving from traditional approaches to Agile methods of working.

If you want to talk about digital transformation, let the party begin

How far are you down this Digital Transformation Road? (required)

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Technology driven strategy will win

Digital strategies should be integrated into a company’s overall strategy.

Investing in technology is crucial for all organizations, but it is even more so for those who want to stay ahead of the curve. Unfortunately, many businesses fail to recognize this and invest significantly less in digital technology than their competitors.

In a time of crisis, executives who experiment with new digital technologies grow at a faster rate than those who don’t. This is because they’re able to quickly respond to changing market conditions and generate revenue. In the age of AI, many executives are exploring the newest AI technologies as a way to bring in more revenue and save money in the long-term.

This mindset is most prevalent among executives who experienced revenue losses before the crisis began, they have been looking for a solution before this additional burden forced itself onto their digital plate.

The companies that have suffered the greatest revenue losses in recent years admit that they lagged behind their peers in terms of digital technology adoption.

There’s a lot of evidence to show that digital technology has changed the way we do business. It’s not just the ways we work and communicate, but it has also transformed our relationship with customers and clients. That’s why it’s no surprise that some companies have lost substantial revenue in recent years due to their failure to take advantage of this trend.

Successful businesses are those that innovate rapidly and act decisively which is why large organizations are moving away from ‘waterfall’ methodologies and towards ‘Agile’.

The most critical factor in success is talent – and the most successful in the game, use that talent to evolve like a cloth draped over an ever changing digital landscape, successfully leverage cutting-edge technologies..

These companies, the winners are pioneers in bringing new technologies to market and experimenting with new digital technologies – WordPress wasn’t made to do everything, yet its open source nature has made it one of the most used Content Management Systems seen in the modern era.

Adopt an Agile Governance Mindset

Agile is more than just a catch phrase, like ‘Synergize’ – it is a set of practices and principles that help you transform your business into a digitally. We will also be discussing the importance of speed, agility and how it can help you move fast and break things.

Agile is more than a buzzword. It is a set of practices and principles that help you transform your business into a digitally. The main idea behind agile is to create an environment where people can be more creative and productive by working in an environment where they are free to experiment with new ideas without the fear of failure or criticism.

Speed, agility, and moving fast are important aspects for any organization to consider when implementing Agile methods. With these three aspects, organizations will be able to move faster than their competitors while also making effective use of rapid feedback, iteration, and flexibility in order to improve product quality at the end of the development cycle.

 

Commit to Leadership from the Top through the Middle if you are looking to be more Agile

The agile governance framework (some would say a framework is too structured to be Agile) is a means by which the company gets its objectives done. It is about empowering people, not just at the top of an organization but also all of those in between. It is about making sure that people are able to move fast and break things when necessary – because this is how you learn what works and what does not – this is not an ‘easy way’ but as the Mandalorian says ‘This IS THE WAY’.

Middle managers are often overlooked when it comes to agile governance. They are critical for success because they enable agility across their teams, and they can be a powerful force for change in organizations that need more agility – middle management are the defense that get barriers out of the way so that the locomotive of change can maintain its momentum.

 

Put the Best People in the Right Places - Allow people to grow, if they love what they do the journey will pull them along.

Companies that have successfully transformed did so by appointing senior executives with the necessary skills and experience to lead the digital transformation effort and selectively placing each of these executives in a key role based on their ability to remove roadblocks and clear the way for their team.

Change is inevitable. The tech-savvy generation has come of age and they are changing the way we work, play, and live. A recent study found that more than 50% workers in westernized industry are either not engaged with their jobs or are actively disengaged with them. But companies that have successfully transformed did so by appointing senior executives with the necessary skills and experience to lead digital transformation efforts.

If this is the path that you choose then  these leaders should be assigned pivotal, career-advancing positions. Additionally, businesses should ensure that their teams have the right mix of technical expertise and organizational experience – remember disruptive technologies are a part of this game, they are part of the definition of a successful transformation, the more disruptive your solution is to the market, then ‘bluer your ocean is’, and the greater your ROI.